Скидки до 70%!! Don't miss the chance!

FAQ

  • 01. PURCHASING PROCESS
    How does it work?

    After placing your purchase, right after choosing your desired products, completed the checkout process and made your payment, you will receive an e-mail confirming your order.

    You can pay your WOLFSTONE Product through PayPal, with any credit card accepted or if you do not have a PayPal account or credit card you can also pay cash on delivery, when you receive the order.

    In case you do not receive this e-mail and have doubts about whether your purchase was successful or not, please contact us at info@wolfstonesun.com where we will be happy to help you.

  • 02. ORDERS

    Once received your order, we will process the shipment doing our best to meet the deadlines according to the chosen shipping method. When the shipment reaches its destination, you will receive a sms notification from the corresponding courier company, giving you information about the delivery.

    If the shipment does not arrive within the deadline or you have doubts about the status of your order, please contact us at info@wolfstonesun.com.

  • 03. SHIPPINGS AND RETURNS

    a) Shipping

    It will take between 1 and 7 working days, excluding Saturdays and public holidays, to be counted from the purchasing date for you to receive your order. The company in charge of carrying out your shipment in Ukraine will be Nova Poshta, while all other international shipments will be done with a different company. They will both work hardly so you get your WOLFSTONE Products safe and in time! In case you have any doubt about your delivery status please contact us on info@wolfstonesun.com

    b) Returns

    In case once you receive your WOLFSTONE Products, their are not just as expected and you decide to return or exchange them, kindly contact us via info@wolfstonesun.com, and our Customer Service Team will be glad to inform you and help you handle this issue. The product can be refunded or exchanged within 14 calendar days from the date of delivery. If you want to learn more about this, please visit our Terms & Conditions.

  • 04. WOLFSTONE ACCOUNT

    You can create a user account on our website to save your usual delivery and billing details, as well as checking the status of your current order and reviewing your past past order history.